Jake Rodden

"I began using Jake rodden State Farm in 2016 and insured my house and multiple vehicles. In 2016 we insured my wife's parents Van after their death with the expectation that the insurance on the Van would only be For one month As we were selling the vehicle. Soon after selling the vehicle we found out that not only did they continue to charge us, But we lost over a $100 of our money as as result of their mistake. Repeated calls in the summer of 2016 led to us not getting our phone calls answered after the 3rd week of calls (initially tjey did respond but later stopped taki g them). At 1 point after calling and getting a voicemail, I called on my work phone and Jake rodden Answered immediately showing me that he was screening phone calls and did not want to take my phone call (probably because i was calling multiple times a week without a call back and he was sick of dealing with me.) We stuck with him out of obligation through years years and after leaving a one star review I revised it to 2 stars for fairness. In January of 2022 I left a 1 star review. Soon after Jake called me at work urging me to change my 1 star review. I told himni was busy and not interested in talking. Later when I tried to cancel all my insurence with him due to a separation with my wife and selling our house, he insisted to call me again after we made the formal request. He left me a message asking again about my 1 star review (had nothing to do with our request to stop all insurence. In order to not get into any debate about the issues from 2016, I chose the path of least resistance and asked my wife to make the call... odley enough, it was done in minutes for her... I did not find how he operated ethical, I found he cost us over $100 in 2016, he seems more interested in reviews then customer service and dodges calls (like in the summer of 2016) when he knows you are calling about an issue that in the end costed us a lot of money. This is why he gets a 2 star review (changed from 1 star for fairness)."

"I’ve used jake rodden for all my insurance (home, 6 cars, camper, etc) for 10 years. Used to have excellent service, but the past year, you can’t get anyone on the phone and there are constant administrative mistakes, resulting in “accidentally” cancelled policies, mistaken charges and “forgetting” discounts like multi policy holder etc. I recommend finding another agent."